We put a lot of work into making sure that you are 100% satisfied with the service we provide, however we also know that you will want the comfort of having clarity about what will happen if something does go wrong. That's why we've created this Refund Policy that sets out the circumstances and process for full and partial refunds.

1. Deposit Refund

When you book, we will request a deposit of $100 or 40% of the package price (e.g. if the package price is $500 then the required deposit would be $200), whichever is more. 

In the event that you decide to cancel your Little Lolly Cart booking, the following refunds will apply, in accordance with the 'Cancellation' section of our Booking Conditions:

  • Cancellation more than 90 calendar days before your event = 100% deposit refunded & no remaining balance payable
  • Cancellation between 90 and 28 days before your event = 0% deposit refunded & no remaining balance payable
  • Cancellation between 28 days and 2 days before your event = 0% deposit refunded & 50% remaining balance payable
  • Cancellation less than 48 hours before your event = 0% deposit refunded & 100% remaining balance payable

2. Unavailability of Cart

If for any reason we are unable to provide the cart for your event we will refund your deposit in full. This does not apply if the cart cannot be provided due to one of the reasons provided in the 'Cart Setup & Moving' section of our Booking Conditions, which states:

"We require 1 hour in order to setup the cart and any associated decorations and - assuming the cart is to be set up prior to the start of your event - will require access to the venue at least 1 hour prior to your event start time. The cart also requires a floor space of at least 2 metres X 1.5 metres and a height clearance of 2 metres (note: these are not the dimensions of the cart but an indicator of the minimum amount of space needed to allow people to access it.

By booking you confirm that your event venue can cater to both of these requirements."

3. Complaint

In the unlikely event a complaint is received from you we may, at our discretion, refund some or all of the cost of your package depending on the nature and veracity of the complaint. More information about the complaints procedure can be found in the 'Complaints' section of our Booking Conditions. Nothing in this policy affects your statutory rights.

4. Payment of Refunds

Where a refund is to be paid, we will process this within 5 working days and make payment to your nominated bank account. Please note that funds may take additional time to be processed by banks.

If you require alternative arrangements for a refund then please contact us.